Operations Manager
RXO Logistics · Lowe's Last-Mile Contract · FL
Jul 2023 - Present
Run last-mile delivery operations and the contractor network for a national Lowe's contract.
Promoted from Supervisor to Operations Manager within a year of joining, taking the site when the Senior Operations Manager departed. Run 30 contractor trucks, 75 drivers, and 14 direct reports at 1,800 to 2,400 deliveries a week. New SOPs and training cut re-trips from over 5 percent to 2.8 percent, lifted on-time delivery past 98.5 percent, and raised Lowe's likelihood-to-recommend from 75-80 percent to a weekly 91-92 percent. Own the full Lowe's scorecard across 200 to 400 daily stops.
91-92% LTR
RE-TRIPS TO 2.8%
98.5%+ ON-TIME
PROMOTED IN YEAR ONE
Operations & Revenue Consultant
Boyd's Coaching · Advisory · Southeast US
Sep 2014 - Present
Build the operating and revenue systems of startup and growth-stage companies.
Build sales, marketing, compliance, due-diligence, comp, and onboarding systems for growth-stage firms on a signature accountability-based model. Grew Montondo Trailers to a roughly $15M company, personally producing $300K to $750K-plus in monthly sales, and built a 25 to 40 rep sales network across 25-plus states in 12 months for a dental distributor. Took startup Shield Innovations from $0 to a $2M-plus first-year pace and lifted Club Clean from $100K to $125K-plus monthly. Ran site safety and OSHA and MSHA onboarding for TECO Energy and MOSAIC contractor crews with an incident-free record.
$15M BUILT
$0 TO $2M+ STARTUP
25+ STATES
INCIDENT-FREE SAFETY
National Sales Manager
Commonwealth Capital Securities · Clearwater, FL
May 2010 - May 2011
Turn around a flat national sales desk selling closed-end funds.
Closed a $24M record year against an $18-20M plan, about 120 percent, beating five prior sub-$20M years. Grew the desk from roughly $8M at a mid-year hire, leading 8 internal and 8 external sales professionals covering 5 to 8 states each. Named Executive Manager of the Year 2010 for the turnaround.
$24M RECORD YEAR
~120% OF PLAN
MANAGER OF THE YEAR
VP, Sales & Operations
LoanWell America · FL
Apr 2006 - Dec 2009
Build and run the full commercial and operating stack of a national organization.
Led sales, marketing, and operations for a 250-plus person national organization, reporting directly to the CEO. Scaled the org from 3 to 250-plus independent reps and 25 regional managers across NJ, FL, and NV, and grew monthly funded loan volume from about $2M to over $20M. Managed a $1.5M operating budget across sales, marketing, and operations, and built a nationally accredited continuing-education course training 25 to 50 agents every two months.
3 TO 250+ REPS
$1.5M BUDGET
REPORTED TO CEO
$20M+ MONTHLY VOLUME
VP, Sales & Marketing
Gulfstream Financial Corporation · FL
Apr 2004 - Apr 2006
Build the commercial function of an early-stage financial-services firm.
Scaled monthly funded loan volume from about $1M to over $20M in under a year with a 15-advisor sales force. Recruited and trained every advisor and stood up the sales, marketing, training, compliance, and due-diligence functions from scratch.
$1M TO $20M+ MONTHLY
15-ADVISOR FORCE
BUILT FROM SCRATCH
VP, Regional Sales Director
ING Funds Distribution · Southeast US & Puerto Rico
May 2000 - Apr 2004
Own mutual-fund sales across the Southeast US and Puerto Rico.
Ran a $120M territory at about 180 percent of a $6M monthly quota, ranking #1 or #2 of 40-plus regional directors. Won Rookie of the Year in 2001 and Top Sales honors in 2002 and 2003, and closed an $8M Pilgrim fund placement to a high-net-worth broker in under a month. Grew Smith Barney, Chase, SunTrust, Wachovia, Santander, and Florida credit unions, and trained the territory's 50-plus reps.
$120M AT ~180%
TOP 2 OF 40+
$8M TOP DEAL
3 AWARDS
Licensed Banker
US Bank N.A. · NV
Feb 1999 - May 2000
Build a consumer banking book across deposits, lending, and referrals.
Ranked consistently in the top 10 of a 3,000-plus representative national salesforce while building the consumer banking book across deposits, lending, and investment referrals.
TOP 10 OF 3,000+
Regional Sales Director
The Hartford · NV
Aug 1996 - Feb 1999
Grow retirement-plan sales across Nevada public employers.
Managed $1.5B in Nevada assets, hitting $3.5M against a $3M goal, about 117 percent. Won 15-plus new 457(b) accounts across state, county, and city employers against a 0 to 2 annual expectation.
117% OF GOAL
$1.5B ASSETS
15+ NEW ACCOUNTS
District Manager
Nevada Bob's Golf · Santa Barbara & Oxnard, CA
Aug 1990 - Aug 1996
Run multi-site retail across two California counties.
Managed three retail locations across Santa Barbara and Oxnard, growing revenue 15 to 25 percent annually across the district.
15-25% ANNUAL GROWTH
3 LOCATIONS